Privacy Policy

1. Introduction

CTE PACK ("Company," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

By using our Website, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Website or provide us with any personal information.

This Privacy Policy applies to all information collected through our Website, mobile applications, email communications, and any other interactions you have with CTE PACK.

2. Information We Collect

We collect information about you in various ways when you use our Website:

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and fulfilling your orders
• Verifying your age and identity for legal compliance
• Sending order confirmations and shipping notifications
• Responding to your comments, questions, and requests
• Providing customer service and support
• Sending marketing communications (with your consent)
• Improving our Website and user experience
• Preventing fraud and enhancing security
• Complying with legal obligations and regulations
• Analyzing usage patterns and trends

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: You have given us permission to process your personal information for specific purposes
• Contract: Processing is necessary to fulfill our contract with you (e.g., order fulfillment)
• Legal Obligation: We must process your information to comply with applicable laws (e.g., age verification for cannabis products)
• Legitimate Interests: Processing is necessary for our legitimate business interests, provided these are not overridden by your rights

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our Website and conducting our business
• Payment Processors: With payment processing companies to facilitate transactions
• Shipping Partners: With delivery services to fulfill your orders
• Legal Requirements: When required by law, subpoena, or other legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, or safety, or that of our users or others
• With Your Consent: With your explicit consent for any other purpose

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website:

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Website.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records for analysis and/or audit purposes

When your personal information is no longer required, we will securely delete or anonymize it.

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

To exercise these rights, please contact us using the information provided below.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to delete personal information we have collected
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

California residents may make requests by contacting us at privacy@ctepack.com or calling 1-800-CTE-PACK.

11. Children's Privacy

12. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. By using our Website, you consent to the transfer of information to countries outside of your country of residence.

14. Marketing Communications

With your consent, we may send you marketing communications about our products, services, and promotions. You can opt-out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your account preferences
• Contacting us directly

Please note that even if you opt-out of marketing communications, we may still send you transactional or administrative messages.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. Your continued use of our Website after any changes indicates your acceptance of the updated Privacy Policy.

16. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

For data protection inquiries, you may also contact our Data Protection Officer at dpo@ctepack.com.